Terms of Service

#1. Using GrindMate

You get a limited, personal, non-transferable licence to use GrindMate for your own lawful study and practice. You are responsible for following your school's rules, academic-integrity requirements, website terms and the law, and for only submitting content you are allowed to access and process. Do not use GrindMate to gain unauthorized access, overload the service, bypass payment or access controls, share account credentials or infringe anyone's rights. You must meet the minimum age where you live and have any required parent or guardian permission.

#2. Accounts and AI answers

AI questions require signing in with Google or with an email and password, and allowing AI question sharing. If you confirm your email on another device, return to Sign in on the original device. Use the same account for your purchase and the extension; subscriptions do not move between separate accounts. You are responsible for your account and for the content you analyze.

Analysis sends question text, answer choices and relevant cropped images to the AI providers listed in the Privacy Policy. AI answers can be incomplete or wrong. GrindMate does not guarantee grades, compatibility with every site, invisibility or freedom from consequences at your school. Do not rely on it for medical, legal, financial or other high-stakes decisions.

#3. Plans and prices

• Free: three AI questions per UTC calendar day, at no charge. A request containing several questions uses one question each.
• Pro: $7.99 per week, $17.99 per month, $37.99 per three months or $87.99 per year, in USD, subject to the usage and capacity limits shown with the plan.
• Introductory website offer: $0.99 for the first two days of Pro, then $7.99 per week. Cancel before the two days end to avoid the first weekly charge.

Every Pro subscription renews automatically at the chosen interval until you cancel. Checkout shows the total price, currency, taxes, billing schedule, renewal and cancellation terms before you confirm. Any currency conversion or fees from your payment provider are separate. Payments are processed by Stripe, which may also offer its Link payment service; GrindMate itself is supplied by the provider named below. Installing the extension is free. Pro is activated once payment is confirmed and your account verified.

#4. Cancelling

You can stop renewal at any time before the next charge in Manage billing (sign in with the account used for the purchase), or by emailing us your account email and a clear cancellation request. There is no cancellation fee, and your notice takes effect when we receive it. Turning the extension off, signing out or uninstalling does not cancel a subscription.

After cancelling, Pro stays active until the end of the paid period and then returns to Free, without an automatic refund for unused time. Instead, you may ask for an earlier end where consumer law allows: Finnish consumers can end an ongoing subscription on no more than one month's notice, with any legally required refund for prepaid time after that date. We confirm the end date and any refund by email.

#5. Right of withdrawal and refunds

EU and Finnish consumers generally have 14 days from concluding an online contract to withdraw without giving a reason. Use the withdrawal form, which emails you a copy with its receipt time, or email us your name, account email, order details if available and a clear statement that you withdraw. No particular form is required. Withdrawal is separate from stopping future renewals.

Activating Pro does not by itself waive this right. If you expressly asked for the service to start during the withdrawal period, the law may allow a proportionate charge for the service already supplied. You lose the right only under the legal conditions: for a fully performed service, your express request and prior acknowledgement; for digital content, your prior express consent, acknowledgement and the required confirmation. Accepting these terms alone does not meet those conditions.

We refund amounts due after a valid withdrawal without undue delay, normally within 14 days of your notice. Your rights for faulty services, price reductions and refunds remain unaffected.

#6. Changes and availability

Outages, maintenance and updates can affect features and response times. We may update the extension or service for functionality, compatibility or security. Material changes to paid features, prices or terms are made only on a valid basis, with advance notice where required and with consent or termination and refund rights where the law requires; they do not affect a period you have already paid for. We may suspend access for abuse, unlawful use or security risks, subject to your consumer rights. We update the date above when these terms change; continued use alone does not replace required consent.

#7. Warranties and liability

To the extent the law allows, GrindMate is provided as is, without implied warranties of accuracy, fitness for a particular purpose or uninterrupted availability, and we are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot lawfully be limited, liability for fraud or intentional misconduct, or your mandatory consumer rights.

#8. Governing law and disputes

These terms are governed by Finnish law. As a consumer you keep the mandatory protections of the country where you live. Please contact us first with any complaint. If we cannot resolve it, a consumer may take the dispute to the Consumer Disputes Board in Finland, after first contacting consumer advisory services, or to a competent court.

#9. Service provider and contact

Contact us for support, billing, cancellation, withdrawal, account deletion or questions about these terms.